We accept payments via Shopify Payments (including major credit cards such as Visa, Mastercard, American Express, and Discover, as well as Apple Pay, Google Pay, and Shopify Pay) and PayPal.
We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
In some cases the payment does not go through or it does go through but the order is not registered yet. In these cases, the amount is debited back to the payment source in 3-5 business days. In any case, do not worry, simply reach out to us at
Email: info@snaglepaw.com
We’ll promptly resolve the issue and help you place the order.
When you place an order, SnaglePaw contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You'll see a pending charge,also called an authorization charge in your bank or credit card account. We only chargeyour payment method when your items ship.
Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
Yes, we have. Please contact our customer service team for more detail.
Email: info@snaglepaw.com
In some cases, your order might get split into two or more orders. Those will still be delivered, just on different times. For any such order you will receive a notification and it will clearly mention the split of the order.If you have not received any notification of an order split, please reach out to us at: info@snaglepaw.com. We’ll get back to you promptly.
Please refer to our return and refund policy.
There is a very limited time in which you can change the shipping address and modify your order. If your order hasn't shipped yet, please contact our customer service team with the order number. We're sorry if the order is shipped.
We will process the order within 1–2 business days (excluding weekends and holidays) after payment.
Once your order is dispatched, you will receive a shipping confirmation email with tracking information.
A tracking number will be emailed to you once your order has shipped.
You can click HERE to track your order.
If you have placed an order and have not received a track link, please wait for 24–48 hours for the tracking information to update.
We currently ship within the United States only.
We do not ship to:
Estimated delivery time: 3–7 business days via USPS, UPS, or FedEx.
Please note: Delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.
We offer FREE standard shipping on all orders.
If you are not satisfied with your purchase, you may request a return or exchange within 30 days of delivery.
Please contact info@snaglepaw.com if you want to return the order.
For more information, please check here. View More→
Please contact our customer service team with the order number and product picture
Our customer service team will solve it for you.
Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code." Then, click the button that says “Apply." All promotion codes can only be used once.
Please check the coupon related terms and conditions on our homepage to see if the coupon is applicable in the given scenario. Check the following:
1. Is the coupon the right one for the cart value
2. Was this a one time coupon which has been used before.
If you feel it should still work, contact us and we’ll resolve it immediately:
Email: info@snaglepaw.com
You can email us at info@snaglepaw.com or click CONTACT US to leave a message, and we will get back to you as soon as possible.
We're available from 10:00 am - 05:00 pm every day.
Your privacy is very important to us. Read our Privacy Policy for more details.
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